NEWSLETTER    Vol 3, 04/2002
A Bi-monthly complimentary information service for those interested in conference venues and conference services.
Hi
This month our featured venues are located in beautiful regional areas that would encourage the most sluggish and unimaginative of conference delegates to step outside and enjoy our great autumn weather - breathe in the salty ozone of the Corio waterfront, loosen up with a lazy 18-holes in the Yarra Valley or relax lakeside on the NSW Central Coast.

To maintain our knowledge of innovations, upgrades and newcomers on the venue scene Australia-wide we regularly enjoy visits from property personnel which lately included Kerrie Mulholland and Sally Hillam - Sheraton Towers Southgate, Lisa Moloney - Mt Eliza Business School, Karen Sainsbury and Natalie Brumniach - Novotel Twin Waters Resort, Janne Moore- Erskine on the beach Lorne, Dean Quinlivan - Tasmanian Convention Bureau and Karyn Primmer- Four Points Sheraton Sydney.

On a regular basis our team also samples first hand the facilities of conference venues recently enjoying visits to the Vue Grand - Queenscliff, Four Points Sheraton - Geelong, Aitken Hill - Yuroke, Sofitel Melbourne, Le Meridien - Melbourne, Sheraton Towers Southgate, The Hilton Melbourne Airport, Flowerdale Estate - Strath Creek and the Stables and Lindenderry at Red Hill.

This ongoing schedule of briefing sessions and venue inspections ensures our product knowledge is extensive and current which in turn allows us to offer you, our valued clients a professional, independent and personalized consulting service.

Regards, Jim Conway

FEEDBACK
We're eager to hear what you think of this newsletter. Feel free to offer feedback and suggestions when you e-mail me at jconway@conferencesolutions.com.au Please forward this newsletter to a friend or colleague who may be interested in subscribing.

VENUE REVIEWS

WINE & GOLF

The Yarra Valley, home to grape and now golf, has long awaited the advent of a luxury hotel and conference centre. Just opened, the Sebel Lodge is the answer to the call. The 102 - room boutique hotel is an integral part of the prestigious Heritage Golf and Country Club, the only private Jack Nicklaus signature course in Australia.

A mere 40 minutes from Melbourne via the Eastern Freeway this beautiful venue's superbly appointed and spacious guest rooms (96) and suites (6) all have balconies or outdoor terraces with a choice of either golf course or garden views. Some suites also feature spa baths. Naturally one will receive sublime personalized Sebel service in this relaxed atmosphere.

The highly flexible conference centre caters for all styles of meeting and delegate numbers from 5 to 400. There are extensive breakout and pre-function areas featuring natural light and terraced patios.

Immediately adjacent to the Lodge and accessible through a covered walkway flanked by cascading water features, is the magnificent Heritage Golf and Country Club, the Clubhouse featuring superb dining facilities and a world class Pro Shop.

The Jack Nicklaus 18 hole St John course is indeed magnificent, and has been favorably compared with the famed Augusta National Golf Course. Although membership to the Heritage Golf and Country Club is exclusive, tee times may be reserved for guests of The Sebel Lodge Yarra Valley.

To find out more about the conference and meeting options and competitive pricing available at The Sebel Lodge call Pam Conway on +613 9724 1800


TRANQUIL LAKESIDE

Just 90 minutes north of Sydney, on 35 lakeside beside Lake Macquarie is Rafferty's Resort, the ideal venue for your next conference or incentive getaway. The area surrounding the resort was formerly named "Galgabba Creek" meaning " a good place to rest" and this you could certainly do - although you may choose to be more active and avail yourself of the 3 tennis courts, golf at the nearby Belmont Golf Course or you could try canoeing or fishing on the lake.

This 4 and a half star retreat offers a variety of high standard accommodation styles, award-winning conference facilities, fine food and wine choices to tempt the most jaded palate. Rafferty's themed evening options including Arabian, 50's Sock Hop, Academy Awards and Rafferty's Casino will long be remembered by conference delegates.

The spectacular setting and unique positioning of the resort provides an excellent conference environment. Rafferty's caters for all types of business pursuits whether they are small executive retreats of 10 delegates or annual conferences for up to 160.

For further information regarding your conference options at Rafferty's Resort contact Sue Wall +613 9724 1800


WATERFRONT REVIVAL

It was one of those typical Melbourne autumn days sunny, warm with hardly a breath of wind, when I visited the Four Points Sheraton Geelong situated in the heart of a rejuvenated waterfront in Geelong. With its magnificent view across Corio Bay, the boats at rest and gulls calling overhead, memories of my days spent sailing here came flooding back …

Today Four Points Sheraton Geelong offers meeting and conference facilities for any occasion with five flexible function rooms. All meeting rooms including the Peninsula and Port Phillip rooms which overlook Corio Bay, are located on the second floor. Also on this level is the Business Centre which provides the necessary conference support services.

The hotel has 109 rooms all with individually controlled air conditioning and features which are regarded tody as a necessity - internet access and voice mail. Leisure facilities include a heated salt-water indoor pool and fitness centre.

With easy access to Melbourne CBD and Tullamarine airport the Four Points Sheraton Geelong is a viable option when looking for a venue with great partner activities as the Great Ocean Road is right on the doorstep.

To find out more call Lou David on +613 9724 1800



VENUES AUSTRALIA-WIDE

Take advantage of the Australia-wide conference venue finding service Key Conference Solutions offers to our corporate clients.

Join companies like ANZ Banking Group, Digiland Pty Ltd, BMG Associates, Mars Confectionery of Australia, Carter Holt Harvey, Swann Insurance, Daimler Chrysler Australia/Pacific and GE Capital Finance who have used our services to find conference venues in Western Australia, Queensland, Regional Victoria and in the CBD's of Melbourne and Sydney.


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CONFERENCE TIPS

Conference room configuration
For the communication to be effective, the style or configuration of the room will be dependant on the number of delegates and the preferred style of the presenter. But there are certain limitations to some of the room configurations.

To have open and active interaction between all delegates and the presenter Boardroom, U-shape and Clusters are the most commonly used or even just a circle of chairs with no desks. All are ideal for groups up to about 60. Above 60, the communication style changes because no matter what style of seating you use some delegates can no longer see or communicate with some of the other delegates. Now the communication is between the presenter and the delegates, with very little effective communication between delegates as a group. For groups over 60 Classroom, Theatre and Cluster configurations are the most common.

One of the hot topics of discussion from time to time in our office is the claims made by some venues on how many delegates they can seat in a specific conference room. One of the main considerations we look at, and so should you when conducting your site inspections, is to ensure there is enough room in the conference room you have been allocated to configure your delegate seating style with comfort. Seeing the room set up is great but sometimes you need to see if the venue can set up just a portion, like one table or mark out the floor where the tables and chairs will be placed. This will allow you to see that the room is not jammed up and delegates have easy access into and out of their seats at all times.

The sorts of seat available and how comfortable your delegates will be after 5 or 6 hours of sitting is critical. Fidgeting delegates are not good listeners or willing participants. Where possible avoid banquet chairs for conferences or meetings that go for more than an hour or two. Most conference centres and auditoriums have the appropriate seating but do check.
In terms of surface top, I prefer a hard surface not clothed. Tablecloths on conference tables do offer modesty skirt protection if the conference table does not have that feature.
You need to remember the conference room set up style you choose is based upon the communication needs of your group and your presenter.


QUOTABLE QUOTES

Be master of your petty annoyances and conserve your energies for the big, worthwhile things. It isn't the mountain ahead that wears you out - it's the grain of sand in your shoe.
- Service
 
 
Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.
- Vince Lombardi
 
 
Keep your fears to yourself, but share courage with others.
- Robert Louis Stevenson
 
 
The flower that follows the sun does so even on cloudy days.
- Leighton
 

For more information please call
Pam Conway +613 9724 1800

MEET CHRIS FALLON FROM ON-SITE MASSAGE

There is nothing like a professional shoulder and back massage. When performed by Chris and his team of professionally -trained masseurs you will feel rejuvenated, energised and quite possibly titanic!

This team has been providing massage services to the corporate sector for the past 5 years both in the everyday workplace and at conferences throughout Victoria.

At your chosen venue On-Site Massage can provide a wonderful experience that makes your conference truly memorable. They are able to create an environment that assists delegates with relaxation and learning.

Chris and his On-site- Massage team have worked at Sefton, Mt Macedon for the Fosters Brewing Group, at the Arcadia Entertainments' corporate marquee at The Australian Grand Prix and have recently spent time relaxing highly tuned participants at the Baker Institute golf day and the BRW Corporate triathlon.

To find out more on how to give your team a professional corporate massage at your next business event call Pam Conway on +613 9724 1800


FREE "CONFERENCE ORGANISERS" GUIDE

If you haven't already got a copy of our comprehensive guide on the nuts and bolts of planning a conference, you can get a free copy of our "How to organise a Successful Conference" booklet by contacting us on +613 9724 1800. We'll happily send you as many copies as you need to distribute around your company with our compliments.


YOUR SAY
I would like to say thanks to the team here at Key Conference Solutions. Your feedback tells us our service is meeting and exceeding your expectations in finding the right venue for your conference and meeting events.

" Your input, planning and coordination of The Investigator-Corporate Fraud Conference made this event an outstanding success for us and our 250 delegates. Once again pass on our thanks to all your team members for their excellent work."

Phil Peart - The Investigator Magazine

"Sue, appreciate all your work. I must say, you provide an outstanding service at Key Conference Solutions- invaluable in fact for the time pressed …"

Paul Forsyth- Mars Confectionery of Australia

"Thanks for organizing the venue for our conference, I was so impressed with your professionalism and high service levels. I have recommended your service and passed your name on throughout the company."

Nicole Budiman- Toyota Australia


CONTACT US:

Phone: +613 9724 1800

Sue Wall Sales Consultant
swall@conferencesolutions.com.au

Lou David Sales Consultant
ldavid@conferencesolutions.com.au

Pam Conway Industry Consultant
pconway@conferencesolutions.com.au


  
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© 2002 Key Conference Solutions